Terms and Conditions

Last Updated: August 6, 2025

1. Agreement to Terms

These Terms govern your use of MPG epmc’s website and services available at mpgepmc.online.

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or "User"), and MPG epmc (“Company”, “we”, “us”, or “our”), concerning your access to and use of the mpgepmc.online website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Service”).

You agree that by accessing the Service, you have read, understood, and agree to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Service from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of these Terms, and you waive any right to receive specific notice of each such change.

2. Definitions

In these Terms, the following terms shall have the meanings ascribed to them:

  • "Content" refers to all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service.
  • "Deliverable" refers to the final work product or output of the Services provided to you by the Company.
  • "Intellectual Property Rights" refers to all patents, copyrights, moral rights, trademarks, trade secrets and any other form of intellectual property rights recognized in any jurisdiction.
  • "Services" refers to the digital and AI-powered business solutions provided by the Company, as described on the Service or in a custom SOW.
  • "Service Packages" refers to the predefined service offerings available for purchase on the Service.
  • "Statement of Work" or "SOW" refers to a formal document that defines the specific scope of work, deliverables, timelines, fees, and terms for a custom Service Request.
  • "User Content" refers to any text, images, data, or other materials provided by you to us for the purpose of enabling us to perform the Services.

3. User Representations

By using the Service, you represent and warrant that:

  1. all registration information you submit will be true, accurate, current, and complete;
  2. you will maintain the accuracy of such information and promptly update such registration information as necessary;
  3. you have the legal capacity and you agree to comply with these Terms;
  4. you are not a minor in the jurisdiction in which you reside;
  5. you will not access the Service through automated or non-human means, whether through a bot, script or otherwise;
  6. you will not use the Service for any illegal or unauthorized purpose; and
  7. your use of the Service will not violate any applicable law or regulation.

4. Services and Scope of Work

We provide various digital and AI-powered business solutions as described on the Service ("Service Packages") or as detailed in a custom SOW. The SOW shall be agreed upon by both parties and will be incorporated by reference into these Terms. Any changes to the SOW must be agreed upon in writing.

You agree to provide all necessary materials, feedback, and access required for us to deliver the Services in a timely manner. Delays on your part may result in adjustments to project timelines and, potentially, additional fees.

5. Payments, Fees, and Refunds

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. All payments shall be in U.S. Dollars, unless otherwise specified. We reserve the right to change our prices and billing methods at any time.

You are responsible for the payment of all applicable taxes, levies, or duties imposed by taxing authorities, and you authorize us to add such taxes to your bill. All fees are exclusive of such taxes.

Failure to make timely payments may result in suspension of Services or termination of the project.

Refund Policy

All purchases are non-refundable. Due to the nature of digital services, once an order is placed and work has commenced, we do not offer refunds. For custom projects under an SOW, refund and cancellation terms will be specified therein.

6. Intellectual Property Rights

6.1. Company's Intellectual Property

The Service and its entire Content, features, and functionality are the exclusive property of the Company and its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use strictly in accordance with these Terms.

6.2. Ownership of Deliverables

Upon your full and final payment for the Services, we grant you all rights, title, and interest in and to the final Deliverable. Notwithstanding the foregoing, we retain all rights to our pre-existing intellectual property, tools, methodologies, and know-how used to create the Deliverable ("Underlying IP"). You are granted a non-exclusive, perpetual, worldwide license to use the Underlying IP solely as incorporated into the Deliverable. This license does not grant you rights to resell, sublicense, or distribute our pre-existing tools or frameworks separately from the Deliverable.

7. User-Provided Content

You are solely responsible for your User Content. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to your User Content. By providing User Content, you grant us a worldwide, non-exclusive, royalty-free, fully-paid license to use, host, store, reproduce, modify, and create derivative works from such User Content for the sole purpose of providing and improving the Services for you.

We reserve the right, in our sole discretion, to refuse or remove any User Content that we believe violates these Terms, applicable law, or our internal guidelines.

8. Prohibited Activities

You may not access or use the Service for any purpose other than that for which we make the Service available. As a user of the Service, you agree not to:

  • Systematically retrieve data from the Service to create or compile, directly or indirectly, a collection, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Service.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Service.
  • Use any information obtained from the Service in order to harass, abuse, or harm another person.
  • Use the Service in a manner inconsistent with any applicable laws or regulations.

9. Term and Termination

These Terms shall remain in full force and effect while you use the Service. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Service to any person for any reason. Upon termination, you are prohibited from creating a new account. The provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Dispute Resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), you and the Company agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the rules of the Pakistan Arbitration Act, 1940, and the arbitration shall take place in Karachi, Pakistan. The arbitration shall be conducted in English. You hereby waive any right to a class-action lawsuit or class-wide arbitration.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT. WE DO NOT GUARANTEE UNINTERRUPTED ACCESS TO THE SERVICE.

12. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $100.

13. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Service; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; or (4) your violation of the rights of a third party, including but not limited to intellectual property rights.

14. Miscellaneous

Governing Law: These Terms and your use of the Service are governed by and construed in accordance with the laws of Pakistan, applicable to agreements made and to be entirely performed within the jurisdiction, without regard to its conflict of law principles.

Entire Agreement: These Terms and any policies or operating rules posted by us on the Service constitute the entire agreement and understanding between you and us.

Severability: If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

Assignment: We may assign any or all of our rights and obligations to others at any time. You may not assign any of your rights and obligations without our prior written consent.

Force Majeure: We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

15. Contact Us

In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us at: